Terms of service

Last Updated: January 22, 2026

1. OVERVIEW

This website is operated by Macy Vintage. Throughout the site, the terms “we”, “us” and “our” refer to Macy Vintage. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

2. ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose. A breach or violation of any of the Terms will result in an immediate termination of your Services.

3. PRODUCTS AND PRICING

  • Handcrafted Heritage: Our products are handcrafted from natural bamboo, deeply rooted in the traditional lantern-making culture of Vietnam. We take pride in bringing the beauty of Vietnamese craftsmanship to your home.
  • Natural Variation: Because each lantern is made from natural materials and crafted by hand, please expect subtle variations in color, wood grain, and minor imperfections. These are not defects but a testament to the unique, organic nature of bamboo and the artisanal process.
  • Color Accuracy: We make every effort to display the colors and textures of our lanterns as accurately as possible. However, due to natural material variations and screen settings, the actual product may differ slightly from the images on your screen.
  • Price Changes: Prices for our products are subject to change without notice.
  • Errors: We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service is inaccurate at any time.

4. BILLING AND PAYMENT

We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

  • All-Inclusive Pricing: The product prices displayed on our website are inclusive of all applicable taxes.
  • No Hidden Fees: You will not see additional sales tax added at checkout. The only additional cost to your order will be the shipping fee based on your selected shipping method.
  • Transparent Checkout: The "Total" amount shown at the final checkout screen is the final amount you pay to Macy Vintage.

5. SHIPPING AND CUSTOMS

Since we ship from Vietnam:

  • All-Inclusive Pricing: For orders shipped to the United States  the price displayed at checkout is inclusive of all applicable sales taxes, VAT, and standard import duties. You will not be required to pay additional customs fees upon delivery.
  • Delays: While we manage the customs documentation, we are not responsible for transit delays caused by customs clearance procedures which are beyond our control.

6. RETURNS AND REFUNDS

Your purchase is governed by our Returns & Refunds Policy.

  • All Sales Final: Due to the international nature of our shipments and the handcrafted quality of our goods, all sales are final once delivered.
  • Damage Guarantee: We provide a hassle-free replacement or refund for items confirmed to be damaged or defective upon arrival. Please refer to our Returns & Refunds page for full details.

7. PROHIBITED USES

In addition to other prohibitions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to infringe upon or violate our intellectual property rights; (d) to harass, abuse, or insult based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.

8. LIMITATION OF LIABILITY

Macy Vintage does not guarantee that your use of our service will be uninterrupted, timely, secure or error-free. In no case shall Macy Vintage, our directors, or employees be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind arising from your use of any of the service or any products procured using the service.

9. GOVERNING LAW

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of Vietnam, without prejudice to any mandatory consumer protection laws applicable in the United States.

10. CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

  • Email: support@macyvintage.com
  • Support Hours: Mon - Fri 8:00 PM - 10:00 AM (EST) | Sat - Sun: 9:00 PM - 5:00 AM (EST)
  • Address: 117 Le Thi Hong Gam Street, Hoa Cuong Ward, Hai Chau District, Da Nang, 50000, Vietnam